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Ukraine Advice Project Volunteer Coordinator

12-15 hours per week (flexible)
Responsible to
Project Supervising Solicitor / Director of Asylum Aid
Remote / Asylum Aid office, London
Closing date

About the role:

This role is an opportunity to get experience providing administrative support and coordination to an exciting new Pro Bono collaboration which aims to increase capacity to provide specialist immigration advice to those who have been in the UK on short term visas and are unable to return to Ukraine. The coordinator will work closely with the supervising solicitor and teams of pro bono lawyers working in city firms to administratively support the project, monitor its work, engage in outreach and support referrals.  

Main tasks and activities:

  • Processing referrals including allocating cases to pro bono teams, gathering documents from clients, and managing a waiting list
  • Booking client appointments and interpreters for telephone advice sessions with the supervising solicitor and pro bono lawyers;
  • Supporting signposting and referrals of clients to specialist legal aid immigration providers if required following initial advice session;
  • Developing and maintaining a simple database of clients, referrals, advice given and outcomes;
  • General administrative support to the project including copying documents, sending post, arranging meetings.

Skills and experience needed:

  • Understanding of, and commitment to, the objectives of Asylum Aid;
  • A demonstrable empathy for our vulnerable clients, including asylum seekers, refugees and survivors of torture and trafficking;
  • Punctual, reliable and self-motivated with a positive, ’can-do’ attitude;
  • Basic understanding of the challenges facing our clients and of the UK asylum system
  • High degree of accuracy and attention to detail
  • Experience of working with spreadsheet computer programs (e.g. Excel) and databases
  • Confidence with IT skills
  • Excellent organisational skills
  • Strong communication skills – written, verbally on the phone and face-to-face
  • Ability to work well as part of a team and form effective working relationships
  • Understanding of the importance of confidentiality and respect for client confidentiality
  • Ability to complete tasks independently once given a clear brief

What you will get out of the role:

  • Greater understanding of the experiences of asylum seekers and refugees;
  • Knowledge of the UK asylum process and associated legal systems, and of the immigration advice ecosystem;
  • Experience of taking calls and responding to enquiries by phone and email from vulnerable and often distressed clients;
  • Stronger administrative skills;
  • Ability to process large amounts of data and prioritise or categorise it;
  • An ability to multi-task between competing priorities.

Equal Opportunities

Asylum Aid is an equal opportunities and Living Wage employer. We are committed to attracting and recruiting diverse candidates as we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in at every level within the organisation. We particularly welcome applications from Minority Ethnicities.

Download full job description here.

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